Received this as part of an order for my daughters second birthday. Was missing the letters t and h. Really disappointing as it was the only happy birthday banner I’d ordered for her and we didn’t realised the letters were missing until the night before when it was too late to go out and get another one. I was fully refunded after emailing.
We were really sorry to hear about the missing letters from your banner. This is a Ginger Ray product and a really popular product with no history of faults. It is such a shame on this occasion it was unusable. If time was permitting we would have sent a non-faulty replacement but with no time do so we of course refunded immediately. Again so sorry to cause you and your daughter disappointment. Best regards, Jo