We’d like to reassure all customers that we are still operating and orders are being dispatched as normal. Our couriers are endeavoring to deliver all orders within the usual time-scales, however these are unprecedented times and in some instances delays may well be inevitable. Please order in plenty of time to receive your order in case of delays and please refer to our shipping details below.
We are a small family run business and have our own warehouse in the countryside where we are still processing orders. We are following the government guidelines and have put measures into place to ensure the safety of our team at work and all our customers.
We are here to offer support and answer any of your questions and we hope that we can in a small way help you make your loved ones feel extra special during these uncertain times.
From The Pretty Little Team
We offer FREE delivery to UK addresses for orders over £50 (Standard Delivery 3-5 working days)
We offer FREE NEXT WORKING DAY delivery to UK addresses for orders over £70 (order needs to be placed by 2pm to guarantee Next Day Working Delivery)
SAME DAY DISPATCH
All orders placed before 1pm Monday-Friday go out SAME DAY wherever possible. (we do not ship on bank holidays or weekends)
You can also opt to collect your order from our warehouse here in Surrey, our opening times for collection are 8:30am to 2:00pm Monday to Friday (excluding Bank Holidays).
Choose the 'Collect' option when checking out
Collections are strictly by appointment only and must be arranged by emailing us at email@example.com. Our address is: Pretty Little Party Shop Ltd, Unit 4 Tanners Court, Brockham, Surrey, RH3 7NH
Please note that currently we are not allowing any collections.
SAME DAY DELIVERY
If you wish to receive your order on the SAME DAY we are happy for you to arrange a courier to collect your order using our Collection Service above. Please ensure you let contact us to arrange a time for collection.
DELIVERY TO UK
STANDARD DELIVERY £3.99
You will receive your parcel within 3-5 working days*
NEXT DAY DELIVERY £7.99
Order before 2pm and your parcel will be dispatched on the day of order to arrive with you by 8pm the next working day* (orders placed after 2pm on a Thursday will be dispatched on Friday and delivered the 'next working day' being Monday, orders placed after 2pm Friday or over the weekend will be dispatched the next working day*) (this is a 'signed for' service). Please be aware that if a change of shipping address is requested after your parcel has been dispatched this can be accommodated but will result in a delay to your delivery. If you require your parcel by a specific time we offer a by 1pm and a by 10.30am service (not available currently).
*Please note some postcodes such as AB, BT, FK, PH, IM & IV for example the 'next working day' service is a 2 day service. Please contact us if you are uncertain.
Working Days are Monday-Friday excluding bank holidays.
We can cater for urgent orders that are required on Saturdays or Next Day by 1pm and Same Day.
We do not provide deliveries on Sundays. Please contact us directly if you need information regarding these services.
SAFE PLACE REQUEST
Customers can choose for parcels to be delivered to a 'safe place' i.e a shed, neighbour, porch etc. This 'safe place' is customers responsibility, we cannot be responsible for loss, theft or damage once items have been delivered.
We endeavour to dispatch all orders placed before 1pm Monday-Friday to go out the SAME DAY, we do not ship on bank holidays or weekends, courier delivery times are from 8am-8pm unless specified.
For orders placed after 2pm on a Friday your parcel will dispatched the following Monday. Orders placed on a bank holiday will dispatched the next working day.
Working days are Monday to Friday excluding weekends and bank holidays, there is no dispatch on the weekend unless requested. The above delivery schedule is for mainland UK addresses and should only be used as a guide, during busy periods or following a bank holiday delivery timescales may be longer. If you live in a remote area or the Highlands or Northern Ireland please allow at least one extra working day.
If a 'safe place' is requested it is the customers responsibility we cannot accept any responsibility for lost or missing parcels.
All shipping timeframes including international other than next day are approximate and should only be used as a guide. During busy periods please allow extra time to receive your order.
If you have a query about an order you have not received in the timescale expected please call us on 01737668010, or email us at firstname.lastname@example.org. Please notify us as soon as possible in the event of a delay to the selected service and we will investigate and try to resolve, unfortunately we cannot be accountable for delayed items.
INTERNATIONAL SHIPPING RATES
Please note that due to Covid19 we cannot guarantee your International order will arrive within the time frames specified below