Shipping Information

FREE DELIVERY

We offer FREE delivery to UK addresses for orders over £50 (Standard Delivery)

SAME DAY DISPATCH

All orders placed before 1pm Monday-Friday go out SAME DAY wherever possible. (we do not ship on bank holidays or weekends)

COLLECTION SERVICE

You can also opt to collect your order from our warehouse here in Surrey, our opening times for collection are 8:30am to 4:00pm Monday to Friday and 10:00am - 12:00am on Saturdays (excluding Bank Holidays).

Choose the 'Collect' option when checking out

Collections are strictly by appointment only and must be arranged by emailing us at info@prettylittleps.com. Our address is:  Pretty Little Party Shop Ltd, Unit 6 Tanners Court, Brockham, Surrey, RH3 7NH

SAME DAY DELIVERY

If you wish to receive your order on the SAME DAY we are happy for you to arrange a courier to collect your order using our Collection Service above. Please ensure you let contact us to arrange a time for collection.

_______________________________________________________________

DELIVERY TO UK

STANDARD DELIVERY  £3.99

You will receive your parcel within 3-5 working days*

EXPRESS DELIVERY  £4.99

Order before 1pm and your parcel will be dispatched on the day of order to arrive with you within 2-3 working days*

NEXT DAY DELIVERY £7.99

Order before 1pm and your parcel will be dispatched on the day of order to arrive with you by 7pm the next working day* (orders placed after 1pm on a Thursday will be dispatched on Fri and delivered the next working day being Monday, orders placed after 1pm Friday or over the weekend will be dispatched the next working day*) (this is a 'signed for' service). If you require your parcel by a specific time we offer a by 1pm and a by 10.30am service.

Other Options

We can cater for urgent orders that are required on Saturdays or Next Day before midday and Same Day. Please contact us directly if you need information regarding these services.

SAFE PLACE REQUEST

Customers can choose for parcels to be delivered to a 'safe place' i.e a shed, neighbour, porch etc. This 'safe place' is customers responsibility, we cannot be responsible for loss, theft or damage once items have been delivered.

 

*PLEASE NOTE

All orders placed before 1pm Monday-Friday go out SAME DAY we do not ship on bank holidays or weekends, courier delivery times are from 8am-8pm unless specified.

For orders placed after 1pm on a Friday your parcel will dispatched the following Monday. Orders placed on a bank holiday will dispatched the next working day.

Working days are Monday to Friday excluding weekends and bank holidays, there is no dispatch on the weekend unless requested. The above delivery schedule is for mainland UK addresses and should only be used as a guide, during busy periods or following a bank holiday delivery timescales may be longer. If you live in a remote area or the Highlands or Northern Ireland please allow at least one extra working day.

If a 'safe place' is requested it is the customers responsibility we cannot accept any responsibility for lost or missing parcels.

All shipping timeframes including international other than next day are approximate and should only be used as a guide. During busy periods please allow extra time to receive your order.

_______________________________________________________________

SHIPPING QUERIES

If you have a query about an order you have not received in the timescale expected please call us on 01737668010, or email us at info@prettylittleps.com. Please notify us as soon as possible in the event of a delay to the selected service and we will investigate and try to resolve, unfortunately we cannot be accountable for delayed items.

_______________________________________________________________

INTERNATIONAL DELIVERY
We ship Worldwide! Shipping rates differ according to weight and location. Price given before checkout.

European Shipping Rates

 Price*

 Approx  Delivery  Time 
(working days)
Channel Islands (Jersey and Guernsey)
£9.99
4-6 days
Republic of Ireland, France, Monaco, Denmark, Germany, Netherlands, Belgium and Luxembourg
 
£11.99
 
4-6 days
Italy
£19.99
4-6 days
Austria, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Poland, San Mario, Slovenia, Slovakia, Sweden and Switzerland
£21.99
5-7 days
Spain and Portugal
£22.99
5-7 days
Bulgaria, Romania Croatia and Turkey
£29.99
5-7 days
Greece, Azores, Balearic Islands, Madeira, Sardinia, & Sicily
£32.99
5-7 days
Canary Islands, Gibraltar, Malta and Vatican City State
£45.99
5-7 days

 

 

*For very large items we may weigh the item and advise of additional charges if necessary

____________________________________________________________

★ Reviews From Our Customers

Let customers speak for us

108 reviews
94%
(101)
2%
(2)
2%
(2)
1%
(1)
2%
(2)
Brilliant

Lovely shop! Great value and quick delivery. Item is fantastic!!

anna is teenager

new teenagers loved the party decorations . Unique quality products which are creatively presented on website and looks are simple to replicate. Delighted with products. Ordering and delivery faultless.

Perfect

Bought this for my little girls cake smash and it’s just perfect. Full of flowers

Have been ordering from them for over 3 years, even whilst living abroad. They have the best products and unique! The delivery is exceptionally fast. I placed an order last week and they sent me an email just half an hour later stating it had been sent for delivery! Best service ever. A loyal customer.

Thank you for this fabulous review. This makes us very happy indeed! Super feedback. our aim always is to exceed expectations so this is super feedback. Many thanks. Happy Partying!
Fast service, good quality

Thank you Pretty Party Shop, my bespoke ballon garland turned out better than expected!! Great quality service and great quality goods!