We aim to dispatch orders as quickly as possible and offer a range of UK delivery options to suit your timescale.
UK Delivery
Free Standard Delivery
FREE on UK orders over £45
Estimated delivery: 3–4 working days
Free Next Working Day Delivery
FREE on UK orders over £70
Order by 4pm Monday–Friday for Next Working Day Delivery.
Standard Delivery
£3.99
Estimated delivery: 3–4 working days
Express Delivery
£5.99
Estimated delivery: 2–3 working days
Order before 4pm Monday–Friday.
Next Working Day Delivery
£8.49
Order before 4pm Monday–Friday for delivery on the next working day.
Weekends and bank holidays are not included.
Next Working Day Before Midday
£15.99
Order before 4pm Monday–Friday for delivery before 12 noon on the next working day.
Weekends and bank holidays are not included.
Saturday Delivery
£15.99
Order before 4pm Friday for delivery on Saturday.
Same Day Delivery
Same Day Delivery may be available by request.
Please contact us before ordering and we'll let you know whether we can arrange this for you.
Dispatch Times
We endeavour to dispatch orders placed before 4pm Monday–Friday on the same working day wherever possible.
Orders placed after 4pm will normally be dispatched the following working day.
Orders placed after 4pm on Friday or during the weekend will normally be dispatched on Monday.
We do not normally dispatch at weekends or on bank holidays.
During exceptionally busy periods, dispatch may take a little longer. Any significant changes to our usual dispatch times will be displayed on our website.
Please remember that the day your order is dispatched is not counted as a transit day by our delivery carriers.
Free Click & Collect
You can collect your order free of charge from our Surrey warehouse.
Choose the Pick Up option at checkout.
Orders normally take approximately 2–4 hours to prepare. We will email you when your order is ready. Please wait until you receive your collection-ready email before coming to collect.
Collection address:
Pretty Little Party Shop
2 Uplands
Ashtead
Surrey
KT21 2TN
Collection times:
Monday–Friday: 9am–6pm
Saturday & Sunday: By request
We are closed on bank holidays.
UK Postcode Exceptions & Remote Areas
Some UK postcodes and remote locations require additional delivery time.
This can include areas with postcodes such as AB, BT, FK, PA, PH, PO (Isle of Wight), IM and IV, as well as the Channel Islands.
For some of these locations, a Next Working Day service may take two working days and Standard Delivery may take an additional day or two.
If you are unsure which delivery service is suitable for your postcode or need your order by a particular date, please contact us before ordering.
Tracking Your Order
Once your order has been dispatched, we'll send you a dispatch confirmation email containing your tracking information.
If you have any concerns about the progress of your delivery, please contact us as soon as possible and we'll be happy to help.
Telephone: 01372 602179
Email: info@prettylittleps.com
Delivery Instructions & Safe Places
You can add helpful delivery instructions at checkout, such as asking for your parcel to be left with a neighbour or in a safe place.
Please choose a secure location.
If you request that your parcel is left unattended in a safe place, responsibility for the parcel passes to you once the courier has delivered it according to those instructions. We cannot accept responsibility for loss, theft or damage after delivery to a safe place requested by the customer.
If you subsequently change your delivery instructions directly with the courier, including requesting delivery to a safe place or alternative address, responsibility for those instructions also rests with you.
Changing Your Delivery Address
Please contact us as quickly as possible if you notice that you have provided an incorrect delivery address.
If your order has not yet been dispatched, we'll do our best to change the address for you.
Once your parcel has entered the courier network, we may not be able to make changes.
If a parcel is returned to us because an incorrect address was supplied, we can refund the returned goods or arrange redelivery. Additional delivery charges may apply.
Missed or Refused Deliveries
Couriers may charge for parcels that have to be returned to the sender following unsuccessful delivery attempts or refusal of delivery.
Where a parcel is returned to us for this reason, any applicable return or redelivery costs may be deducted from the refund or charged before the order is resent.
Delivery Times
Delivery times are estimates unless the service specifically provides a guaranteed delivery timeframe.
During busy periods, adverse weather or circumstances outside our control, deliveries can occasionally take longer than expected.
Customers in remote areas, the Highlands, Northern Ireland and other locations subject to courier restrictions should allow additional delivery time.
We reserve the right to upgrade your delivery method or use an alternative carrier where we believe this will provide a faster or more reliable service.
My Tracking Says Delivered, But I Haven't Received My Parcel
If your tracking shows that your parcel has been delivered but you cannot locate it, please check any nominated safe place and with neighbours first.
You can also contact the courier directly using the tracking information provided.
If you're still unable to locate your parcel, please contact us and we'll help investigate.
Missing, Incorrect or Damaged Items
We're sorry if something isn't right with your order and we'll do our best to resolve it quickly.
Missing, incorrect or damaged items must be reported to us within 14 days of receiving your order.
Please keep the item and all packaging, as we may require photographs of the product, parcel and packaging when investigating damage or making a claim with the courier.
International Delivery
Our website currently offers UK delivery as standard.
International delivery may be available by request. Please contact us with details of the products you'd like to order and the destination country and we'll provide a shipping quote where possible.
International delivery times will vary depending on the destination and service available.
Duties & Taxes
International orders may be subject to local import duties, taxes, customs charges or handling fees.
These charges are determined by the destination country's authorities and are the responsibility of the recipient.
Please check with your local customs authority if you require further information before ordering.
Restricted Products
Some products, including helium canisters and sparklers, cannot be shipped internationally and may also be restricted from delivery to certain non-mainland UK destinations.
Please contact us if you're unsure whether we can deliver a particular product to your location.
Returns
We accept returns of unused items within 30 days of the original purchase date.
Items must be unused, undamaged and returned in their original packaging.
Custom-made and personalised products cannot be returned.
Return postage costs are the responsibility of the customer and original delivery charges are non-refundable.
If a promotional discount was applied to your order, the value of the discount applicable to returned items will be taken into account when calculating your refund.
Returns received outside the 30-day return period may not be accepted.
Please send returns to:
Pretty Little Party Shop
2 Uplands
Ashtead
Surrey
KT21 2TN
We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.
Once an eligible return has been received and checked, your refund will be issued to your original payment method.
Need Help Choosing Delivery?
If your celebration is coming up soon and you're unsure which delivery option to choose, please contact us before placing your order.
We'll be happy to advise you on the most appropriate available delivery service.
Telephone: 01372 602179
Email: party@prettylittlepartyshop.co.uk
