How fast do you dispatch? 

Orders placed before 1pm Monday-Friday go out on the SAME DAY, we don't dispatch on weekends. Orders placed on bank holidays and weekends are processed the following working/business day. During peak times this may be slightly longer. (For more information and shipping prices please see our Shipping Page)

Where are you located? 

We are located near Dorking in Surrey. Our warehouse address is Unit 6, Tanners Meadow, Brockham, Surrey, RH3 7NH.

How long will it take for my order to arrive?

We have a range of shipping options for you to choose from with shipping times between next day to 3-5 working days for the uk and 3-8 working days for International orders. All shipping estimated times are provided at the checkout.

Notes on shipping:

• The day of shipment is not considered a transit day by any of our carriers, no matter what time the order is placed, processed, or shipped.
• We reserve the right to upgrade your shipping method as we deem appropriate, including switching to a different carrier or service provider to deliver your package faster or more reliably.

Do you ship internationally? 

Yes!  Please see our Shipping Page for more detail

Do you provide a collection service?

Yes!  Orders can be collected by appointment from our warehouse nr Dorking in Surrey, please contact us if you wish to use this option.

Can I return part of my order?


We are pleased to be able to offer our customers a 100% Satisfaction Guarantee. We want you to be happy with your pretty party supplies!  If the products you selected didn't work out for any reason, we will issue a refund for returns received within 30 days of the original purchase date.  Custom products may not be returned.  

• Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.
• If you received a special offer discount on your order, that amount will be deducted from your return.
• Returns received past the allowable date will not be refunded.
• Items must be returned in unused condition in their original packaging.   Damaged returns cannot be accepted. You may ship the returned item(s) to us at: Pretty Little Party Shop, Unit 6, Tanners Meadow, Brockham, Surrey, RH3 7NH.

Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Please note that although we issue refund funds to your bank/credit provider immediately, in some cases there may be a delay of up to 14 working days before you bank displays the credit in your account. If you haven’t received an agreed refund from us, please firstly check directly with your bank before contacting us.

I received my order and one of the items is incorrect/missing/damaged


We are very sorry if you have received a wrong or faulty item and will do all we can to rectify that situation with urgency! Please let us know what you ordered and what you received in its place.  Missing, incorrect, or damaged items must be reported to us within 14 days of receipt of the package.   Please keep the entire contents of the package as we may need photos of the damaged parcel in order to file a claim.

What happens if I refuse the delivery, or I am not home to accept the delivery? 

All couriers charge a fee to return the package to the sender.  Since we shipped the package on your behalf, you may be liable for the return shipping fees if you refuse delivery, or if an attempt has been made multiple times by the carrier with no success.

I gave you the wrong shipping address. What should i do? 

Please let us know of changes ASAP.  After the package has already left our warehouse, we may not be able to make any changes. If the package is returned by the carrier, we will be happy to issue a refund for the items, or re-ship to a new address, but you will be responsible for the re-ship charges.

The tracking on my order says it was delivered, however I never received it - what should I do? 

Once the package has left our warehouse, it's more effective to contact the courier directly. Have your tracking information handy so they can help you track it down. 

Do you offer any discount codes? 

Occasional we may offer seasonal discounts and special offers. The best way to find out about discounts and offers is via our newsletter - sign up to our mailing list to be first to know about any of our offers!

If you have any other questions or queries then please don't hesitate to contact us at info@prettylittleps.com

Thank you for Shopping with us

BALLOON FAQ

Do the balloons arrive inflated?  All our balloons are sent out flat not inflated, we sell helium canisters for you to inflate the balloons at home.

How long will my balloons float with helium? Please see our helium chart

How can I make my latex balloons float for longer? Latex Balloons have a short float time with helium and should be inflated on the day of use, Hi-Float can be added to balloons to increase the float time up to 25x enabling you to inflate in advance of your event.

How much helium do I need? Please see our helium chart

What weights will my balloons require? Please see our helium chart

I need a lot of balloons therefore a lot of helium. Help! We sell disposable helium canisters, these are designed to be used for a small events and parties and have capacities of 8.9 cubic ft (small F30) and 14.9 cubic ft (F50), they are easy to use. However if you need helium in larger quantities then we suggest you hire a Helium Cylinder. It is very easy to rent these large pre-filled cylinders. There are many companies online that will deliver a cylinder to you and then collect when it is finished with. This is by far the most cost effective way of filling balloons for larger events.

Can I take my balloons to a local shop to be filled with helium? Yes, we advise you contact your local balloon/party shop firstly to check but most shops will fill balloons bought from elsewhere. With latex balloons please ensure you tell whoever fills them what size you need the balloon inflated to as we cannot be responsible for a shop under or over filling your balloons (under filled latex balloons will not float for long and overfilled balloons will burst).

Why won't my latex balloon float? The main reason a balloon wont float is if not enough helium has been added, check the correct size of your balloons and add helium until the balloon reaches its correct size. Another reason for it not floating is if you have added too much weight to your balloon, tassels and decorations will weigh down balloons so only add very light-weight items to smaller balloons. 

Other options rather than helium - Helium is very expensive and isn't the only option for making a balloon display! Balloons look fabulous hung from the ceiling using clear fishing line, this is very effective with large 36" balloons and with Large Foil shapes. Also our Balloon Garland Kits create show stopping balloon displays perfect for larger events and celebrations and require no helium.

How do I know I have inflated my latex balloons fully to the correct size? A good trick when filling balloons at home is to measure the space that the balloon needs to be inflated to between the backs of two chairs or two boxes and inflate within this space. 

Tiny Balloons - Can I fill with helium? These 5" balloons are not designed to be used with helium as they will only hold a tiny quantity, if you do wish to add helium however please note that they will float for approx 2 - 3 hours. We advise that if you fill with helium then use only a cotton thread as a string as they will not float holding anything heavier. 

Big 36" Latex Balloons - How much helium do they need? To fill a 36" Balloon fully you need 15 cubic feet of helium equivalent to one F50 canister.

      That is a lot of helium! Can I reduce the amount needed? You can under fill these balloons to save on helium, to fill to 30" requires 8 cubic ft of helium. You can partially fill with air and then top up with helium which greatly reduces the amount of helium required to around 5 cubic ft, however this will also reduce the balloons float time and reduce the weight that the balloon can hold should you wish to tie a tassel etc from it. Another option is not to use helium at all but to hang your balloons down from the ceiling. Please note confetti balloons should not be under inflated as this will result in them being cloudy and not clear.

Clear and Confetti latex balloons - My balloons are not clear, Help? Clear latex balloons are creamy colour before they are inflated. When inflated to the correct size they will be a little misty before becoming transparent.

Confetti Balloons - How do I make the confetti stick to the sides of the balloon? Filling a confetti balloon with air not helium will result in the confetti sticking to the insides of the balloon which looks fabulous, however with only pure helium inside the balloon the confetti may pool mostly in the bottom of the balloon, which is pretty but doesn't give the effect that some people want. To make the confetti stick to the sides of the balloon it can help to create some static within the balloon by rubbing the balloon on hair or clothing. Another way to make the confetti cover the insides is to fill the balloon with a mix of air and helium, fill the balloon with a few puffs of air and then 90% helium.

   Confetti Balloons - Please note that 5" Confetti Balloons should not be filled with helium, they are simply to small and heavy to float, they look terrific attached to mini balloon sticks though!

   Confetti Balloons Float Times - The added weight of the confetti will mean that the float time of your balloon will be reduced. 11" Confetti Balloons will float for 4-7 hours, 16" for 12-18 hours and 36" Balloons 2-3 days.

Bubble Balloons - How do I inflate and fill them? Please see our blog post which should answer any questions you have regarding Bubble Balloons. Please note these Balloons will only carry a very small amount of weight (see helium chart)

Foil Balloons - do I fill with air or helium? Some foil balloons are air-fill only and this information is on each item description. All our foil balloons that can be filled with helium can also be filled with air, you may wish to fill with just air to use them as a prop or attach to balloon sticks or to stick onto the wall etc. To fill a balloon with air insert a straw into the valve and blow into it.

Foil Balloons - Can I reuse my Foil Balloons? It is possible to re-use most foil balloons but we cannot guarantee that it will work every time as they are fairly delicate but it is worth a try. Expel the air from your balloon by inserting a long straw quite a distance into the self sealing valve, the air will then start to come out and you can flatten and fold your balloon.

Do you print on balloons?: Yes we can. Minimum order 500 balloons, lead time 2-3 weeks. Contact us for a quote.

How do I dispose of my Balloons? Please see our blog post on how to dispose of balloons responsibly

Are Balloons biodegradable? Please see our blog post

 Are helium Canisters Safe to use? Yes, the canisters are safe and easy to use if you take care to read the safety details and instructions that come with the canister.